Our goal is for you to be 100% satisfied with your purchase from artlii.com. If for any reason you are not satisfied we would be happy to assist you.

Please note: We do not accept returns for Artlii product not purchased from Artlii.com.

30 Days Money Back Guarantee

If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a full refund. You will only be responsible for paying the return shipping fees.

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

During delivery, please make sure the package is in good condition and confirm the contents before signing the package.

For any issues, please contact us contact@artlii.com and follow our warranty process:

Please contact us with your order number and order information, and (if applicable) the item received.

Possible Solutions after the problem is confirmed by Artlii:

If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

If we have shipped the wrong item, Artlii will need your help to return the wrong product and reimburse you for the return shipping fee when we receive it. And we will immediately send you the right item when we receive the return.

Exchanges

We always wish that you're 100% satisfied with your Artlii purchase. Our worry-free exchanges policy ensures that you can exchange your product(s) within 30 days from the delivery.

Artlii Product Return Process

Step1: The customer must contact or email our support team (Email: contact@artlii.com) for a return authorization prior to sending any product back to Artlii.

Step2: If your approved return passes our inspection, You can send the item to the address obtained from our support team

Step3: Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

Still Have Questions?

If you still have questions about Returns and Refunds policy, feel free to contact or email our support team for help: contact@artlii.com

 

 

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