Warranty Information

Artlii warrants the Artlii-brand hardware product purchased on the Artlii official website or authorized sellers against defects in materials and quality under regular use for a period of ONE  (1) YEAR from the date of the end-user purchase.

30 Days Effortless Return & Exchange Policy

  • Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address.
  • A new product may replace the product if the original item has a manufacturing defect within 30 days of the date the item was delivered to the designated shipping address.
  • Please contact contact@artlii.com first for detailed guidance of return and exchange. Once the returned item arrives back in the Artlii warehouse for inspection, we will start the refund or exchange process.

Return & Exchange Requirements

  • Return items must be shipped to Artlii designated shipping address
  • Return items must include original packaging
  • Returns must include all accessories
  • For non-quality warranty claims, the buyer is responsible for shipping costs
  • For non-quality warranty claims, Artlii will refund the cost of the product itself
  • Please contact us with the following information for verification:
    • Order number, purchasing date and purchasing platform
    • Detailed problem description
    • serial number on the bottom of the unit.
  • Artlii shall have the right to reject the return if the product does not meet the above requirements

For purchase not made directly on Artlii official website or authorized sellers, please contact retailers or platforms to refund or exchange.

Warranty Claim for Quality Issue Within ONE (1) YEAR

  • Artlii warrants the Artlii-brand hardware product purchased on the Artlii official website or authorized sellers against defects in materials and quality under regular use for a period of ONE (1) YEAR from the date of the end-user purchase.
  • The one-year warranty period is calculated from the delivery date of the original item.
  • Please contact us with the following information for verification, please note more type of proof of purchase and problem may be required such as videos or pictures for identifying the product.
    - Serial number on the bottom of the unit.
    - Order number and purchasing platform.
    - Detailed problem description

    Buyer in the following situations will cover shipping costs:
  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Warranty claims on items purchased/shipped outside the original country of shopping platform.

         Not Covered Under Artlii Warranty:

  • Items purchased from unauthorized resellers
  • Damage from misuse of products including but not limited to: falls, extreme temperatures, water, operating devices improperly
  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Products that have expired the warranty period
  • Non-quality-related issues (after 30 days of purchase)
  • Repaired or disassembled by 3rd parties other than Artlii

 

[time] minutes ago, from [location]
You have successfully subscribed!
This email has been registered